Terms of service

Last Updated: 26th June 2025

1. Introduction

Welcome to AIRCON ULTRA. These Terms and Conditions ("Terms") govern your use of our website, purchase of products, and use of services. By placing an order or using our website, you agree to be bound by these Terms.

Please read these Terms carefully before making a purchase. If you do not agree with any part of these Terms, please do not use our website or services.

2. About Us

AIRCON ULTRA LTD is a company registered in England and Wales.

  • Company Name: AIRCON ULTRA LTD
  • Company number: 16299842
  • Call: +44 0203 488 1889
  • Email: info@airconultra.co.uk
  • Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • Business Hours: Monday to Friday: 09:00 – 17:00 (London time)
  • Timezone: BST (UTC+1) / GMT (UTC+0)

3. Definitions

  • "Company," "we," "us," "our" refers to AIRCON ULTRA
  • "Customer," "you," "your" refers to the person placing an order or using our services
  • "Products" refers to air conditioning units, parts, and accessories sold by us
  • "Services" includes delivery, installation, maintenance, and customer support
  • "Website" refers to www.airconultra.co.uk and associated domains
  • "Order" means your request to purchase Products from us

4. Website Use and Acceptance

4.1 Website Terms

By using our website, you confirm that:

  • You are at least 18 years old or have parental/guardian consent
  • You will provide accurate information when placing orders
  • You will not use our website for unlawful purposes
  • You accept these Terms and our Privacy Policy

4.2 Website Content

All website content, including text, images, logos, and product descriptions, is owned by AIRCON ULTRA and protected by intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

5. Products and Pricing

5.1 Product Information

  • Product descriptions and specifications are provided in good faith
  • We reserve the right to correct errors in product information
  • Images are for illustration purposes and may not reflect exact appearance
  • All dimensions and specifications are approximate

5.2 Pricing

  • All prices are in British Pounds Sterling (GBP)
  • Prices include VAT at the applicable rate for UK customers
  • VAT exemption applies to domestic installations using our certified installers
  • Business customers may be charged VAT separately depending on circumstances
  • Prices are subject to change without notice until payment is confirmed

5.3 Price Matching

We do not offer price matching services. All prices are final at the time of order confirmation.

6. Ordering Process

6.1 Order Placement

  • Orders can be placed via our website, phone, or email
  • All orders are subject to availability and acceptance
  • We reserve the right to refuse any order at our discretion
  • Order confirmation constitutes acceptance of your order

6.2 Order Confirmation

You will receive email confirmation containing:

  • Order number and details
  • Delivery timeframe
  • Payment confirmation
  • Next steps (including F-Gas requirements if applicable)

6.3 Order Modifications

  • Orders can be modified or cancelled within 2 hours of placement
  • After this time, standard cancellation terms apply
  • Contact us immediately if changes are needed

7. Payment Terms

7.1 Payment Methods

We accept:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank transfer (by arrangement)
  • Finance options (subject to credit approval)

7.2 Payment Processing

  • Full payment required before dispatch
  • Payment is processed securely through encrypted systems
  • We do not store card details on our systems
  • Failed payments may result in order cancellation

7.3 Finance Options

  • Finance subject to status and credit approval
  • Terms and conditions provided by finance partner
  • Minimum purchase amounts may apply
  • Early settlement options available

8. Delivery and Risk

8.1 Delivery Service

  • Free delivery to all UK postcodes including Northern Ireland, Scottish Highlands, Islands, and Channel Islands
  • No hidden charges or surcharges
  • Delivery timeframes: 5-7 business days from dispatch
  • Our own fleet ensures secure, upright transport

8.2 Delivery Process

  • Email notification with 2-hour delivery window sent evening before
  • Rescheduling available until 16:00 the day before delivery
  • GPS tracking provided on dispatch day
  • Signature required on delivery

8.3 Risk and Title

  • Risk passes to you upon delivery
  • Title passes upon full payment clearance
  • Inspect items immediately upon delivery
  • Report damage within 48 hours

8.4 Delivery Delays

Delivery may be delayed due to:

  • F-Gas certificate processing (fixed units)
  • Severe weather conditions
  • Access restrictions or safety concerns
  • Force majeure events

We will notify you immediately of any delays with revised delivery estimates.

9. F-Gas Certification Requirements

9.1 Legal Requirements

  • UK law requires F-Gas certification for fixed/split air conditioning units
  • Certificate must be provided before dispatch of fixed systems
  • Only F-Gas certified engineers may install refrigerant systems
  • We cannot dispatch fixed units without valid certification

9.2 Certification Process

  • Certificate request sent after order confirmation
  • Processing time: 1-3 business days after receipt
  • Dispatch delayed until certificate approved
  • Invalid certificates will delay your order

9.3 Our Certified Installation Service

  • 5-year extended warranty included
  • VAT exempt on domestic installations
  • F-Gas compliant installation guaranteed
  • Professional, insured installers

10. Returns, Refunds and Exchanges

This section is governed by our detailed Return & Refund Policy. Key points:

10.1 Your Rights

  • 14 days to notify us of non-faulty returns
  • Additional 14 days to return the item
  • 48 hours to report faulty/damaged items
  • Full statutory consumer rights under UK Consumer Rights Act 2015

10.2 Return Conditions

  • Non-faulty returns: 25% restocking fee applies
  • Faulty items: Full refund including delivery costs
  • Installed units: Cannot be returned due to F-Gas regulations
  • Original packaging and condition required

10.3 Process

  1. Email info@airconultra.co.uk with order number
  2. Await Return Authorisation (RA) number
  3. Return using tracked service
  4. Refund processed within 5-10 business days after inspection

See our full Return & Refund Policy for complete terms.

11. Warranties

11.1 Manufacturer Warranty

  • Standard manufacturer warranty applies to all products
  • Duration varies by product (typically 1-2 years)
  • Covers manufacturing defects only
  • Registration may be required with manufacturer

11.2 Extended Warranty (Our Installation Service)

  • 5-year comprehensive warranty when using our certified installers
  • 3-year warranty when using independent F-Gas certified installers
  • Covers parts, labor, and system performance
  • Annual maintenance included in extended warranty

11.3 Warranty Exclusions

Warranty does not cover:

  • Damage from misuse or neglect
  • Normal wear and tear
  • Damage from unauthorized modifications
  • Failure to follow maintenance requirements
  • Installation by non-certified engineers

11.4 Warranty Claims

  • Contact us immediately when issues arise
  • Proof of purchase and installation certification required
  • We determine repair, replacement, or refund remedy
  • Warranty work performed by our certified engineers

12. Installation Services

12.1 Professional Installation

  • Optional service available for all suitable products
  • Mandatory for warranty extension
  • F-Gas certified engineers only
  • Public liability insurance included

12.2 Installation Assessment

  • Site survey may be required before installation
  • Additional costs for complex installations
  • Customer responsible for suitable access and power supply
  • Installation may be refused if unsafe or impractical

12.3 Customer's Own Installer

  • Must provide F-Gas certification before dispatch
  • 3-year warranty applies (not 5-year)
  • VAT charges apply (no exemption)
  • Customer responsible for installation quality

13. Limitation of Liability

13.1 Our Liability

We accept liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Defective products under consumer protection laws
  • Breach of statutory consumer rights

13.2 Liability Limitations

Subject to section 13.1, our liability is limited to:

  • Direct losses only (no indirect or consequential losses)
  • Maximum amount: Purchase price of the relevant product
  • Time limit: Claims must be made within 6 years of purchase

13.3 Excluded Losses

We are not liable for:

  • Loss of profits or business
  • Loss of data or software
  • Damage to property (except the product itself)
  • Costs of temporary cooling solutions

14. Data Protection and Privacy

14.1 Data Processing

  • We process personal data in accordance with UK GDPR
  • See our Privacy Policy for full details
  • Data used only for order processing and customer service
  • Third-party sharing limited to essential service providers

14.2 Marketing Communications

  • Opt-in required for marketing emails
  • Unsubscribe available at any time
  • SMS communications for delivery updates only
  • No sharing with third parties for marketing

15. Force Majeure

We shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

  • Natural disasters, extreme weather
  • Government actions, strikes, labor disputes
  • Supply chain disruptions
  • Pandemic or health emergencies
  • Transportation network failures

We will notify you of force majeure events and work to minimize disruption.

16. Governing Law and Disputes

16.1 Governing Law

These Terms are governed by English Law and subject to the jurisdiction of English Courts.

16.2 Dispute Resolution

  • First step: Contact our customer service team
  • Alternative Dispute Resolution: We participate in relevant ADR schemes
  • Small Claims Court: Suitable for claims under £10,000
  • Legal action: English Courts have exclusive jurisdiction

16.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between us.

17.2 Severability

If any provision of these Terms is found invalid, the remaining provisions continue in full force.

17.3 Waiver

Failure to enforce any provision does not constitute a waiver of our rights.

17.4 Assignment

  • You cannot transfer your rights under these Terms
  • We may assign our rights and obligations with notice

17.5 Third Party Rights

These Terms do not create rights for third parties under the Contracts (Rights of Third Parties) Act 1999.

18. Updates to Terms

18.1 Changes

  • We may update these Terms to reflect legal or business changes
  • 30 days notice provided for material changes
  • Continued use constitutes acceptance of updated Terms
  • Previous orders governed by Terms in effect at time of purchase

18.2 Notification

Updates will be communicated via:

  • Website notification
  • Email to registered customers
  • Updated "Last Modified" date

19. Contact Information

For questions about these Terms or any aspect of our service:

Company Name: AIRCON ULTRA LTD

Company number: 16299842

Call: +44 0203 488 1889

Email: info@airconultra.co.uk

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Business Hours: Monday to Friday: 09:00 – 17:00 (London time)

Timezone: BST (UTC+1) / GMT (UTC+0)

Customer Service Response Times:

  • Email: Within 24 hours (business days)
  • Phone: During business hours
  • Urgent delivery issues: Same day response

By placing an order or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms work alongside our Privacy Policy, Return & Refund Policy, and Shipping & Delivery Policy to provide complete terms of service.