Frequently Asked Questions (FAQ)
Welcome to our FAQ section. Here you’ll find quick answers to the questions we get asked most often about buying, installing, and maintaining air‑conditioning systems with Aircon Ultra. If you can’t see what you need, our customer‑care team is only a call or email away.
Company & Credentials
Who is Aircon Ultra?
Aircon Ultra is a family‑run UK business specialising in the supply, installation, and servicing of premium air‑conditioning and heat‑pump solutions for homes and businesses.
Where are you based?
AIRCON ULTRA LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
How can I contact you?
Company Name: AIRCON ULTRA LTD
Company number: 16299842
Call: +44 0203 488 1889
Email: info@airconultra.co.uk
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Business Hours: Monday to Friday: 09:00 – 17:00 (London time)
Timezone: BST (UTC+1) / GMT (UTC+0)
Products & Stock
Are all products new and genuine?
Absolutely. We sell only brand‑new, UK‑spec models sourced directly from the manufacturer or their official distributors.
Which brands do you carry?
We stock Daikin, Mitsubishi , and Samsung
Ordering & Payment
How do I place an order?
Add the desired unit to your cart and follow the secure checkout. You can also order by phone if you prefer personal assistance.
Which payment methods are accepted?
• Visa, Mastercard, American Express
• Bank transfer (pro‑forma invoice provided)
Delivery & Installation
Do you install the units you sell?
Yes. Our F‑Gas‑certified engineers can install anywhere in England, Scotland, and Wales. Installation dates are arranged within 48 hours of purchase and typically completed within 7‑10 working days.
Do I have to use your installers?
No, but manufacturer warranties require installation by an F‑Gas‑licensed engineer. If you use your own installer, please email us the commissioning certificate so we can register your warranty.
Where do you deliver?
We deliver to every UK postcode, including Northern Ireland, the Scottish Highlands & Islands, and the Channel Islands. For international shipments, please contact us for a custom quote.
How much does shipping cost?
FREE standard delivery on all orders (no surcharges or hidden handling fees).
Delivery is Monday-Friday, 08:00‑18:00. You’ll receive tracking details once your order leaves our warehouse.
Returns, Refunds & Cancellations
What is your returns window?
For change‑of‑mind returns you must notify us within 14 calendar days of delivery and return the goods within a further 14 days.
Are there restocking fees?
Yes non‑faulty returns are subject to a 25 % restocking fee to cover inspection and repackaging costs.
How do I start a return?
Email info@airconultra.co.uk with your order number, reason for return, and photos if requested. We’ll issue a Return Authorisation (RA) number and arrange collection or advise on shipping.
When will I receive my refund?
Refunds are processed to the original payment method within 5‑10 business days of our warehouse confirming the item’s condition.
Where can I read the full policy?
See our dedicated Returns & Refund Policy page for complete details, including faulty‑item procedures.
Maintenance & Energy Efficiency
How often should my AC be serviced?
We recommend a professional service at least once per year to maintain efficiency and preserve your warranty.
Tips for saving energy
• Set the thermostat 1‑2 °C higher in summer and lower in winter.
• Use programmable schedules and sleep modes.
• Clean or replace filters every 3 months.
Still need help?
If your question isn’t covered here, please reach out via email info@airconultra.co.uk we aim to respond within one business hour.
