Shipping policy
Last updated: 29 May 2025
1. Coverage & Cost
- Service area: We deliver to every UK postcode, including Northern Ireland, Scottish Highlands, Islands and the Channel Islands.
- Cost: Standard delivery is free on all orders. No surcharges or hidden handling fees.
2. Handling Time
| Product type | What happens | Time to dispatch |
|---|---|---|
| Portable air-conditioning units | Order confirmed, packaged and booked onto our fleet | 1 - 2 business days |
| Fixed / split air-conditioning units | F-Gas certificate validated, order prepared and booked | 3 - 5 business days after certificate approval |
F-Gas validation: For fixed air conditioning units, UK law requires proof of F-Gas certification before installation. F-Gas (Fluorinated Gas) regulations ensure only qualified engineers handle refrigerant systems safely. We email you for proof of F-Gas certification after your order. Dispatch cannot take place until the document is approved. This regulatory requirement helps protect both you and the environment.
3. Delivery by the AIRCON ULTRA Fleet
Our own liveried vans and trained drivers handle every shipment. That lets us keep units upright, secure and climate-safe throughout the journey.
| Destination | Estimated delivery time |
|---|---|
| All UK locations | 5 - 7 business days |
*Measured from the date the order leaves our warehouse.
Delivery timing factors: The 5-7 business day timeframe accounts for all variables including F-Gas certificate processing time (for fixed units), your location's accessibility, local traffic conditions, and our quality control processes. Terms & Conditions apply - see our full policy for F-Gas certification requirements for fixed air conditioning units.
4. Delivery Notifications & Slot Selection
- The evening before delivery you'll receive an email with a 2-hour arrival window and driver contact details.
- Need to reschedule? Reply to the email or call us by 16:00 the day before and we'll arrange an alternative slot at no extra cost.
5. Possible Delays
We aim to meet the timelines above, but deliveries may be affected by:
- F-Gas documentation delays or certificate processing
- Severe weather or access restrictions
- Unforeseen fleet or route disruptions
- Peak seasonal demand periods
Should a delay occur, we will notify you immediately with a revised ETA and explanation.
6. Tracking & Support
Because we use our own fleet, live GPS links are included in your dispatch email. To check progress or update instructions, contact us:
Company Name: AIRCON ULTRA LTD
Company number: 16299842
Call: +44 0203 488 1889
Email: info@airconultra.co.uk
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Business Hours: Monday to Friday: 09:00 – 17:00 (London time)
Timezone: BST (UTC+1) / GMT (UTC+0)
7. Returns & Refunds
Please see our separate Returns & Refunds Policy for complete information on returns, exchanges and warranty claims. Our returns policy covers damaged goods, incorrect items, and change of mind returns with clear timelines and procedures.
By completing a purchase you confirm acceptance of this Shipping & Delivery Policy. This policy should be read alongside our Terms & Conditions and Returns & Refunds Policy.
