Terms and Conditions

AIRCON ULTRA

Last Updated: 12th February 2025

1. Introduction

Welcome to AIRCON ULTRA. By accessing and using our website, products, and services, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

2. Definitions

  • "We," "us," "our" refers to AIRCON ULTRA.
  • "You," "your" refers to the customer or user of our website and services.
  • "Products" refers to air conditioning units and related items sold by AIRCON ULTRA.
  • "Services" includes installation, maintenance, and customer support provided by AIRCON ULTRA.

3. Orders and Payments

  • All orders are subject to availability and confirmation of payment.
  • Prices are listed in GBP and include applicable taxes unless otherwise stated.
  • Payment must be completed before the dispatch of goods.
  • We reserve the right to refuse any order at our discretion.

4. Delivery

  • We aim to deliver within the estimated timeframe, but delays may occur due to unforeseen circumstances.
  • Delivery charges are calculated at checkout.
  • Risk of loss or damage to goods passes to you upon delivery.

5. Returns and Refunds

  • You may return unused products within 14 days of receipt for a refund, subject to our return policy.
  • Returned items must be in their original packaging and condition.
  • Custom or special-order items are non-refundable unless defective.
  • Refunds are processed within 10 working days of receiving the returned product.

6. Warranty

  • Products come with a manufacturer’s warranty as specified in the product listing.
  • Extended warranties apply when selecting our certified installation service.
  • Warranty does not cover damage caused by misuse, improper installation, or lack of maintenance.

7. Installation and F-Gas Certification

  • Customers selecting their own installer must provide an F-Gas certificate for warranty validation.
  • If you choose our certified installers, a 5-year warranty applies along with No VAT on domestic installations.
  • A 3-year warranty applies if an independent installer is used with proper certification.

8. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products.
  • Our liability is limited to the purchase price of the product.

9. Intellectual Property

All content on this site, including text, images, and logos, is the property of AIRCON ULTRA and may not be used without permission.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of London.

11. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be posted on our website.

12. Contact Us

For any inquiries regarding these terms, please contact us at:

  • AIRCON ULTRA
  • Email: info@airconultra.co.uk
  • Phone: 0203 488 1889